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Client Service Promise

This is our promise to you . . .

1. We will be accessible and responsive.

• When you call the main telephone number of any of our offices, we will answer within three rings.  We will ensure that you speak to a person who will greet you in a courteous manner and assist you in reaching the person you are calling.  If that person is unavailable, we will ask if someone else can assist you or, at your option, we will offer you voicemail.
• When you telephone, each staff member will identify him/herself to you.
• We will return your phone calls promptly, usually the same day.
• We will review and respond to your e-mail within 24 hours, often much sooner.
• We will give you our necessary contact information so you can reach us easily.
• When we are out of the office, we will leave contact information where you can reach us or the name and telephone number of another staff member with whom you can speak in our absence, or both.

2. We will know and understand your business.

• We will invest the time necessary to know your business and your industry well enough to be a valuable partner in achieving your goals and objectives.
• We will actively listen to you and strive to anticipate your needs in order to create successful financial strategies.
• We will establish expectations and time frames with you and meet or exceed them.

3. We will know and understand the banking industry and our community.

• We will apply our knowledge to find the right solution to your needs whether GulfShore Bank is the right solution or not.
• We will stay up to date on trends and technology that will enhance our delivery and our relationship with you.
• We will understand our community so we can provide insightful advice about the market place and how it might impact your business.

4. We will provide excellent client service.

• Everyone at GulfShore Bank, from our most junior staff member to our most senior executive, is committed to delivering to you the very best in client service and value.
• We will continue to train everyone in our company to deliver excellent, timely service.
• Although you can also contact any of our employees, our CEO, Joseph Caballero (813) 418-3030 or jcaballero@gulfshorebank.com or our COO, Edmund O'Carroll (813) 418-3045 or eocarroll@gulfshorebank.com are always available to address your questions regarding any aspect of this Client Service Promise or any other aspect of our organization.